Comments on: Philippine Airlines

By: Terry Lawrence

Terry Lawrence — Mon, 20 Nov 2023 14:05:52 +0000

Every time I’ve flown with PAL, there has been a significant delay. We missed our connection due to the previous delay, which lasted more than four hours. We had to wait more than seven hours for a new flight as a result of this lost connection. The most awful aspect of all was their lack of concern. If I had no other option, I would only take flights with PAL once more.

By: Leland Cowen

Leland Cowen — Sat, 11 Nov 2023 18:28:07 +0000

Since the reservation, there have been three flight changes, three seat changes, and two delays that have extended the two-hour stopover in one of the worst airports in the world to six hours. I twice paid more for a better seat, but both times I was moved to the restroom and I didn’t get a refund. Each person must pass through security three times. Extremely chaotic boarding, with people pushing and shoving and making incorrect announcements. The airline was completely unorganized. No excuses were offered.

By: May Carrion

May Carrion — Sat, 11 Nov 2023 12:04:49 +0000

During our check-in time at the Manila airport, my family and I encountered this type of subpar service from Philippines Airlines for the first time. Limited seating options despite paying extra fees for early check-in updates on flight status.

By: Christopher Reyes

Christopher Reyes — Tue, 03 Oct 2023 07:21:25 +0000

I’ve previously heard that this airline frequently cancels flights. Engineering issues are the usual justification. When will they make this right? Anyway, this is what I finally experience. The last-minute cancellation is annoying. Your hotel reservation and all of your plans were impacted. This airline is not something I’d suggest.

By: William Garrison

William Garrison — Sat, 30 Sep 2023 06:29:18 +0000

My spouse is being disconnected from customer service, and they are leaving me on hold without responding. Unfortunately, to resolve this, I will need to file a more formal complaint with the transportation department and any other agencies that may be involved. It’s simply unacceptable to ignore the problem and end the call with customers when they made a refund promise to my wife.